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Customer Care


Email us at info@malaganadesign.com and we'll try to respond within 24 hours.


1. Checking Order Status
You will receive an order confirmation email once your order has been received.
Standard ground orders typically ship within 72 hours from the time they are received, pending availability and credit card verification. 
In addition, we will send you an email when your order has shipped, which will include the Fedex tracking number for your package.
Upon receiving your Shipping confirmation email from us, you may go to Fedex to verify the status of your shipped order, at Fedex.com
2. Cancellations
Once an order has shipped we are unable to change or cancel the order.
If you have additional questions about your order, please contact info@malaganadesign.com.
3. Payment Methods
Malaganadesign.com accepts the following credit cards: American Express, Visa and MasterCard and we also accept payments via PayPal. Malaganadesign.com does not accept checks, cash, or money orders.
4. Sales Tax
Malagana Design is based in Colombia and we do not charge sales tax to orders in the United States. Import fees and VAT apply to other countries. 
5. How do I receive Web Promotions or Special Offers?
To receive special offers and be notified about sales, join the malaganadesign.com mailing list. Simply click the ‘Sign up for our Newsletter’ link. Enter your email address and click the “Send” button.
6. Using a Promotional Code
From time to time we have special offers that can be applied to your order by using a promotional code. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Shopping Cart page and click the ‘Check Out’ button. The value of the promotion will be applied to your order at checkout and will not appear on a line item basis.


7. Shipping Method
Malaganadesign.com currently offers shipping via Fedex.
8. Processing Times
Standard ground orders typically ship within 2-4 weeks from the time they begin processing.
Malagana Design will contact you with a follow-up email if the merchandise you have selected is not currently in stock.
9. Refusal of Delivery
All sales are final. If you are unavailable to receive your order, can't or won't reply to the carrier's delivery communications or you refuse delivery of any order placed, it may be discarded by the carrier and Malagana Design SAS will not be responsible nor liable for the product's rerouting or reposition and/or won't offer a refund.

Repairs and Return Policy

10. Repairs
If you have purchased a piece of Malagana Design furniture on malaganadesign.com and it has broken due to a manufacturer's defect, we will repair it at no cost within a year of the date of purchase. Please note that scratches, dents and cracks sustained while assembling the furniture piece (or damages created by not following the instructions manual) are not considered manufacturing damages and are not eligible for refund or exchange. 
Email us at info@malaganadesign.com for instructions on how to proceed. All repairs are subject to shipping charges. Items purchased outside the one year window will be subject to a repair fee.
11. Return Policy
All sales in all countries are final. We cannot offer refunds or exchanges. 
Shipping charges are not refunded on returned items unless we have made a shipping error.
12. Damages
If you receive a damaged part, it may be replaced for another part. 
Upon receipt, please inspect your package and notify us of any damage or defect within 3 days for a refund or exchange.
Please supply proof of damage or defect with a photograph of the package and/or product.
Parts with damages sustained while assembling the furniture at the destination are not covered and are not eligible for refund or exchange. 
Returns/exchanges are subject to inspection by malaganadesign.com.
Please allow 6-8 weeks for the processing of your return.
13. Purchased from Another Retailer
Items purchased at any store selling Malagana Design’s merchandise may not be returned to malaganadesign.com. Please refer to the store’s return or repair policy, and contact them directly. They will be able to assist you with your return or repair.
14. Price Adjustments
Malagana Design will honor a price adjustment for any item marked down on malaganadesign.com within 10 days of the shipment date of your original order. To receive a price adjustment, please contact Malagana Design at info@malaganadesign.com and refer to the order number found on your packing slip or order confirmation email. Some promotions may be excluded.
15. Care Instructions
Always maintain at room temperature and out of humid or wet environments.
Place away from heating or air conditioning vents.
Keep out of direct sunlight, it WILL affect the natural wood veneer.
Wood veneer is also very sensitive to water and liquids. If wet, dry immediately.
Clean with a damp cloth followed by a dry cloth. If necessary, use a mild soap solution. Do not apply the solution directly to the furniture piece.

Limited Warranty

Malagana Design S.A.S warrants the original purchaser, that for a period of one year after they have taken possession of the piece, will repair or replace any furniture piece which is defective in material or workmanship. The decision to repair or replace will be at the discretion of the manufacturer. If Malagana Design S.A.S determines that the repair is impractical, the customer will be furnished a substitute piece of the same style, color and quality. To exercise the rights under this warranty the customer has to submit the original sales receipt when making a claim.

The natural materials and geographical location from where the material is harvested from may reflect nature’s peculiarities. Therefore, this warranty does not cover such variations or differences from floor samples or printed illustrations and the purchaser’s actual furniture piece. Malagana Design S.A.S tries to maintain the true spirit of the material and in doing so the purchaser should expect natural variations in grain, color and inherent characteristics such as mineral streaks, pitch pockets and knots. All of these are not considered quality defects. This warranty applies only when purchased and used under the normal use for which indoor residential furniture is intended.

The greatest care goes into manufacturing each one of our pieces. Each piece is hand-crafted from the finest materials to create a unique yet durable finished product. Malagana Design S.A.S will not repair or replace a piece that has been damaged or has not been properly maintained following the care instructions included with the furniture piece. This warranty does not pertain to normal wear and tear, water marks or damage. Malagana Design S.A.S will not repair or replace products that has been subjected to harsh detergents , abrasives or other harsh cleaning agents.

This warranty does not cover floor samples or products designated as “as is” at the time of purchase.